*Gift Return Policy – All gifted items are eligible for exchange or a store gift card equal to the amount of the return item for up 30 days after purchase.
ADORNED accepts merchandise exchanges and returns within 7 days of delivery and items must be shipped within those 7 days. We can offer you store credit or an exchange of equal value and will cover the return cost of shipping if you select one of these options. You can also choose to receive a full refund, minus the cost of return shipping. Exchanges, credits, and returns will be issued once we have received the return item. The item must be returned in the same condition you received it, without wear or damage, in its original packaging. Shipping fees are not refundable.
Have more questions? Please contact us by email – email@example.com.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: [530 Willow Crescent, Steinbach MB R5G 0K1]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and flash sale items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.